A little over a month ago my wife started her World of Warcraft account back up. After her repeated, but low pressure, requests I opened mine back up.
After a full install, I was greater with the new character selection screen. It seemed that my most used characters were placed in a warband together, with a second warband for my alts.
I read up on doing the equipment boosts and ultimately chose to partake. I then logged in to each character. I knew things would be in a shambles, I had logged out at a busy point in my life and hadn't gotten back in for 10 years per the games estimate.
When I logged into my main auctioneer he had gold on him and a little bit of gold. I hurried over to the guild Bank to check on my stock and the bank was empty.
EMPTY. Everything was gone. The transmog stock, the professions materials, and the gold were all gone. Even the harassment letters I would get in the in game mail were gone.
I checked the logs, everything was blank. The guild consisted of just one character. The account has a authenticator on it. It didn't seem likely that if the account was compromised they would leave everything in the character and only clear the guild Bank. Also the guild Bank wasn't drained by a guild member as there wasn't any guild members.
Finally I found some posts on Reddit referring to a guild Bank clearing bug that took place roughly a year ago. It's not evident if things were ever restored for them accounts that were impacted. Even if mine was restored, the items works have expired in the mail while my account was not open. More likely nothing was done due the account status.
I went as far as starting to write a ticket regarding getting my items and wealth restored. The ticket process was a bit more convoluted than I remember. The goal being to direct people away from logging a ticket. Ultimately I decided to log in on my main and start playing.
This was a good decision. For a moment I was frustrated enough with the situation that it was souring what was to be a fun experience running dungeons with my wife. Quickly I got into the groove of completing quests, leveling up and gaining gear. I was enjoying my time in WoW again.


